The following chart displays our shipping conditions depending on the country of shipping, the amount of your order and the delivery time requested. If your country is not listed, please do not hesitate to contact us.
| Destinaton | Delivery Method | Shipping Fees | Delivery Time (Business days) |
|---|---|---|---|
| Paris Intramuros | Coursier | 15€ (free over 400€) | 1 day |
| France (Paris excluded) | Colissimo DHL Express | 11€ (free over 350€) 18€ (free over 650€) | 3-5 days 1-2 days |
| EU | DHL Express | 29€ (free over 750€) | 1-3 days |
| UK | DHL Express | 30€ (free over 800€) | 1-3 days |
| Switzerland | Colissimo DHL Express | 20€ (free over 450€) 40€ (free over 950€) | 5-7 days 1-2 days |
| US / Canada | DHL Express | 45€ (free over 950€) | 3-4 days |
| Asia / Middle East and reste of the world | DHL Express | 45€ (free over 950€) | 3-5 days |
| DOM / TOM | Colissimo | 15€ (free over 500€) | 7-9 days |
| Australia | DHL Express | 45€ (free over 950€) | 7-10 days |
In-store Pickup
All orders can be picked up at our stores the same day or the following day. Please indicate, in the comment section or by email, in which store you want to pick up your order.
Delivery to France
For safety reasons, orders to France exceeding 1000€ will be shipped via DHL Express.
Delivery to the UK
All orders placed for a delivery in the UK, are billed including the UK VAT. You will not have to pay anything to the carrier delivering you parcel.
Please note, in case of a return, tax and duties will be deducted from the refund.
Delivery to the USA
All deliveries over 800 USD to the USA are now billed, import duties included. You will not have to pay anything to the carrier who will deliver your parcel.
In order to clear you parcel through customs, you identification number might be required (social security number). In this case, DHL will ask you this number and transmit to the American customs officer handling your parcel.
Insurance
Your order will be shipped via renowned companies like DHL Express or Colissimo (French post). All shipments are insured by WHITEbIRD.
Delivery tracking
We personally track all shipments until delivery. Additionally, we will provide you with a tracking number as soon as your parcel is shipped, so that you can track it as well.
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The packaging of your order ...
Each order is carefully wrapped and slipped into one of our WHITEbIRD cotton pouches. We prepare each order and ship it in a secured and anonymous white parcel. Other than the items purchased, the parcel will contain documents regarding your order and the care of your jewels. Please let us know if you would like us to incorporate a hand-written card with a custom message to the recipient of the parcel.
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